Phone 06 858 8011 • Waipukurau • Hawke's Bay • New Zealand

21st CENTURY STATE-OF-THE-ART ELECTRONIC FENCING

 

 

 

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Customer Service

 1. Processing of Orders

  • Orders received before 2 p.m. will be dispatched the same day provided payment has been received or arrangements have been made
  • As a general rule orders will be sent to you by courier; in exceptional cases NZ Post is used.
  • For orders exceeding a total of $ 300 the freight charges to the North and South Island of New Zealand are paid by us.
  • For deliveries to rural addresses (R.D.) please add $ 4.50
  • Freight for Solar Kits to rural addresses is excluded and has to be discussed with us.

 

2. Repair Service

  • Depending on the product, the warranty is valid for either one or two years
  • Please send all items that require repair to the following address:

 

Artex Ltd
P.O. Box 249
15 Ruataniwha Street
Waipukurau

 

  • All repairs are carried out free of charge the same day that the product arrives. They will be returned the same day.
  • For items covered under warranty, spare parts and freight charges to return the item are paid by us. For repairs outside warranty only spare parts and freight will be charged.
  • We do not charge for labour!
  • Quotations for repairs will be submitted on request free of charge